FAQ
When you order
Check that you have entered the correct information. Whitelip.com takes no responsibility for incorrect address information. Include both your phone number and email address to make sure you get all the necessary delivery information and make it easy for our suppliers to deliver.
Do i have to pay duties or taxes when i order?
Duties & taxes varies depending on nation. We advise you to consult your local customs authority for more details regarding your order.
What is the age limit for ordering nicotine products?
The age limit for purchasing our products is 18 or 21 years old, depending on where you live. No exceptions will be made.
How should I store my products?
The storage of each product differs, but generally they taste best when refrigerated. Unopened cans should always be stored in a refrigerator to keep them fresher for longer, but this is not a requirement for All White.
Can I return my order?
Due to the perishable nature of our products, we do not accept returns. If your received package is damaged, you must contact our support directly. If the package received contains an incorrect product/count, please contact our support team directly.
Read our full returns policy here: Return Policy
How long is the delivery time?
Delivery may vary depending on the product you have ordered and the delivery method you have chosen, but usually delivery is between 2-5 working days. The delivery time can also be affected if your product is out of stock, in which case we will contact you by e-mail, usually within 7 working days.
Orders placed before 14:00 will be finalized and delivered to our shipping partners the same day, provided we have all products in stock. Does not apply to high pressure events such as paydays and new launches.
Read our full shipping policy here: Shipping & deliveries
Where can I track my order?
Once we have packed your order, you will receive an email to let you know that your order has been processed. This email will also contain a tracking link for your package.
