{"id":7544,"date":"2024-11-29T19:53:44","date_gmt":"2024-11-29T19:53:44","guid":{"rendered":"https:\/\/whitelip.com\/returns\/"},"modified":"2026-03-12T09:08:49","modified_gmt":"2026-03-12T09:08:49","slug":"vratenie-tovaru","status":"publish","type":"page","link":"https:\/\/whitelip.com\/sk\/returns\/","title":{"rendered":"Vracia"},"content":{"rendered":"<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><section class=\"block--text\">\n    <div class=\"inner_blocks\">\n        \n\n<h1 class=\"wp-block-heading\">N\u00c1VRATY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u0165a\u017enosti na v\u00fdrobn\u00e9 chyby<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pri zasielan\u00ed e-mailu t\u00fdkaj\u00faceho sa s\u0165a\u017enosti uve\u010fte nasleduj\u00face inform\u00e1cie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e1zov<\/li>\n\n\n\n<li>Objedn\u00e1vacie \u010d\u00edslo<\/li>\n\n\n\n<li>Popis chyby<\/li>\n\n\n\n<li>Obr\u00e1zok v\u0161etk\u00fdch plechoviek, ktor\u00e9 chcete vr\u00e1ti\u0165, vy\u017eaduje si to obr\u00e1zok prednej a zadnej strany plechovky a obr\u00e1zok vreciek vo vn\u00fatri.<\/li>\n\n\n\n<li>Potvrdenie, \u017ee m\u00e1te 18 rokov<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vr\u00e1tenie tovaru z USA z d\u00f4vodu odmietnutia coln\u00e9ho konania<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Preva\u017en\u00e1 v\u00e4\u010d\u0161ina na\u0161ich objedn\u00e1vok zasielan\u00fdch do USA bude doru\u010den\u00e1, ale vzh\u013eadom na ned\u00e1vne zmeny coln\u00fdch sadzieb niektor\u00e9 bal\u00edky podliehaj\u00fa colnej kontrole. Vy ako z\u00e1kazn\u00edk ste zodpovedn\u00ed za to, aby ste sa uistili, \u017ee v\u00fdrobok m\u00f4\u017ee by\u0165 do cie\u013eovej krajiny dovezen\u00fd v s\u00falade so z\u00e1konom. Pri objedn\u00e1van\u00ed zo str\u00e1nky Whitelip.com je pr\u00edjemca dovozcom a mus\u00ed dodr\u017eiava\u0165 v\u0161etky z\u00e1kony a predpisy krajiny ur\u010denia. Objedn\u00e1vky, ktor\u00e9 sa zasielaj\u00fa do kraj\u00edn mimo \u0160v\u00e9dska, m\u00f4\u017eu podlieha\u0165 spotrebn\u00fdm daniam, cl\u00e1m a poplatkom vyberan\u00fdm miestnou krajinou a\/alebo jurisdikciou. Pr\u00edjemca medzin\u00e1rodnej z\u00e1sielky m\u00f4\u017ee podlieha\u0165 tak\u00fdmto spotrebn\u00fdm daniam, cl\u00e1m a poplatkom, ktor\u00e9 sa vyberaj\u00fa, ke\u010f z\u00e1sielka doraz\u00ed do va\u0161ej krajiny a\/alebo na va\u0161u adresu doru\u010denia. Za nahl\u00e1senie a odvedenie t\u00fdchto dan\u00ed je zodpovedn\u00fd z\u00e1kazn\u00edk. \u010eal\u0161ie poplatky za coln\u00e9 konanie mus\u00ed zn\u00e1\u0161a\u0165 pr\u00edjemca; nem\u00e1me kontrolu nad t\u00fdmito poplatkami a nem\u00f4\u017eeme predv\u00edda\u0165, ak\u00e9 m\u00f4\u017eu by\u0165. Coln\u00e9 predpisy sa v jednotliv\u00fdch krajin\u00e1ch zna\u010dne l\u00ed\u0161ia; \u010fal\u0161ie inform\u00e1cie z\u00edskate na miestnom colnom \u00farade. Ak s\u00fa potrebn\u00e9 coln\u00e9 postupy, m\u00f4\u017ee to sp\u00f4sobi\u0165 oneskorenie nad r\u00e1mec na\u0161ich p\u00f4vodn\u00fdch odhadov doru\u010denia. Ke\u010f objedn\u00e1vka opust\u00ed sklad spolo\u010dnosti Whitelip.com, u\u017e za bal\u00edk nezodpoved\u00e1me a zodpovednos\u0165 prech\u00e1dza na v\u00e1s ako z\u00e1kazn\u00edka.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1tenie tovaru z d\u00f4vodu odmietnutia coln\u00e9ho konania nebude spracovan\u00e9 ako norm\u00e1lne vr\u00e1tenie pe\u0148az\u00ed. Ak\/ke\u010f sa bal\u00edk vr\u00e1ti do skladu spolo\u010dnosti Whitelip.com, bude v\u00e1m vr\u00e1ten\u00e1 pln\u00e1 suma za v\u00fdrobky, <strong>bez n\u00e1kladov na dopravu a vr\u00e1tenie tovaru<\/strong> (pribli\u017ene $40), ktor\u00e1 sa odpo\u010d\u00edta od p\u00f4vodnej sumy objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1tenie pe\u0148az\u00ed sa uskuto\u010dn\u00ed po vr\u00e1ten\u00ed bal\u00edka do skladu spolo\u010dnosti Whitelip.com alebo po uplynut\u00ed jedn\u00e9ho mesiaca. Je to z d\u00f4vodu, \u017ee bal\u00edk m\u00f4\u017ee by\u0165 doru\u010den\u00fd e\u0161te v priebehu mesiaca.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pr\u00e1vo na odst\u00fapenie od zmluvy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spotrebite\u013e m\u00e1 pr\u00e1vo odst\u00fapi\u0165 od zmluvy o dom\u00e1com nakupovan\u00ed alebo zmluvy o predaji na dia\u013eku ozn\u00e1men\u00edm obchodn\u00edkovi na formul\u00e1ri na odst\u00fapenie od zmluvy alebo ak\u00fdmko\u013evek in\u00fdm jednozna\u010dn\u00fdm sp\u00f4sobom najnesk\u00f4r do 14 dn\u00ed od uzavretia zmluvy o poskytovan\u00ed slu\u017eieb alebo zmluvy o elektronickom doru\u010dovan\u00ed digit\u00e1lneho obsahu alebo v pr\u00edpade k\u00fapnej zmluvy najnesk\u00f4r do 14 dn\u00ed od prevzatia tovaru alebo poslednej z\u00e1sielky tovaru alebo v pr\u00edpade pravidelnej dod\u00e1vky tovaru najnesk\u00f4r do 14 dn\u00ed od prevzatia prvej z\u00e1sielky tovaru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak si z\u00e1kazn\u00edk \u017eel\u00e1 uplatni\u0165 svoje pr\u00e1vo na odst\u00fapenie od zmluvy, mus\u00ed kontaktova\u0165 spolo\u010dnos\u0165 Whitelip.com e-mailom na adrese support@whitelip.com, aby z\u00edskal sp\u00e4tn\u00fd \u0161t\u00edtok a prepravn\u00fa etiketu a uviedol \u010d\u00edslo objedn\u00e1vky. Z\u00e1kazn\u00edk m\u00f4\u017ee tie\u017e vyu\u017ei\u0165 slu\u017eby \u0160v\u00e9dskej spotrebite\u013eskej agent\u00fary&nbsp;<a href=\"https:\/\/publikationer.konsumentverket.se\/kontrakt-och-mallar\/angerblankett\" target=\"_blank\" rel=\"noreferrer noopener\">formul\u00e1r na odst\u00fapenie od zmluvy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak u\u017e z\u00e1kazn\u00edk za tovar zaplatil, peniaze sa vr\u00e1tia na \u00fa\u010det, z ktor\u00e9ho bola platba v \u010dase n\u00e1kupu uskuto\u010dnen\u00e1. Zvy\u010dajne sa tak stane do 14 dn\u00ed od op\u00e4tovn\u00e9ho doru\u010denia tovaru na Whitelip.com. N\u00e1klady na dopravu pri vr\u00e1ten\u00ed tovaru bud\u00fa odpo\u010d\u00edtan\u00e9 z vr\u00e1tenej sumy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u0165a\u017enosti<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Objedn\u00e1vate\u013e nem\u00f4\u017ee uplatni\u0165 reklam\u00e1ciu vady slu\u017eby alebo tovaru, pokia\u013e neozn\u00e1mi vadu zhotovite\u013eovi v primeranej lehote po tom, \u010do vadu zistil alebo mal zisti\u0165. Ozn\u00e1menie mo\u017eno poda\u0165 aj obchodn\u00edkovi, ktor\u00fd slu\u017ebu poskytol alebo sa zaviazal zodpoveda\u0165 za jej vlastnosti. Ak je niektor\u00fd predmet chybn\u00fd alebo ch\u00fdba, z\u00e1kazn\u00edk mus\u00ed kontaktova\u0165 spolo\u010dnos\u0165 Whitelip.com e-mailom na adrese support@whitelip.com \u010do najsk\u00f4r po zisten\u00ed chyby.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak chce z\u00e1kazn\u00edk reklamova\u0165 chybn\u00fd v\u00fdrobok, mus\u00ed uvies\u0165 \u010d\u00edslo objedn\u00e1vky a d\u00f4vod reklam\u00e1cie. Spotrebite\u013e m\u00e1 pr\u00e1vo reklamova\u0165 v\u00fdrobok po\u010das troch rokov. Ak spotrebite\u013e pod\u00e1 reklam\u00e1ciu do dvoch mesiacov, pova\u017euje sa to v\u017edy za primeran\u00fa lehotu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamovan\u00fd tovar by sa mal v\u017edy pova\u017eova\u0165 za nov\u00fd a bezchybn\u00fd. Pri v\u0161etk\u00fdch druhoch vr\u00e1tenia tovaru je d\u00f4le\u017eit\u00e9, aby bol tovar zabalen\u00fd tak, aby sa po\u010das prepravy nemohol po\u0161kodi\u0165.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak u\u017e z\u00e1kazn\u00edk za tovar zaplatil, peniaze sa vr\u00e1tia na \u00fa\u010det, z ktor\u00e9ho bola platba v \u010dase n\u00e1kupu uskuto\u010dnen\u00e1. Zvy\u010dajne sa tak stane do 14 dn\u00ed od op\u00e4tovn\u00e9ho doru\u010denia tovaru na Whitelip.com. Spolo\u010dnos\u0165 Whitelip.com si vyhradzuje pr\u00e1vo zamietnu\u0165 reklam\u00e1ciu, ak sa uk\u00e1\u017ee, \u017ee v\u00fdrobok nie je chybn\u00fd pod\u013ea platn\u00fdch pr\u00e1vnych predpisov na ochranu spotrebite\u013ea. V takom pr\u00edpade sa \u00fa\u010dtuje poplatok vo v\u00fd\u0161ke 299 Sk s DPH. DPH za n\u00e1klady na administrat\u00edvu Whitelip.com, po\u0161tovn\u00e9, sp\u00e4tn\u00fa dopravu a vybavenie pr\u00edpadu.<\/p>\n\n\n    <\/div>\n<\/section>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":8456,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"text.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7544","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/pages\/7544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/users\/8456"}],"replies":[{"embeddable":true,"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/comments?post=7544"}],"version-history":[{"count":0,"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/pages\/7544\/revisions"}],"wp:attachment":[{"href":"https:\/\/whitelip.com\/sk\/wp-json\/wp\/v2\/media?parent=7544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}