{"id":7544,"date":"2024-11-29T19:53:44","date_gmt":"2024-11-29T19:53:44","guid":{"rendered":"https:\/\/whitelip.com\/returns\/"},"modified":"2026-03-12T09:08:49","modified_gmt":"2026-03-12T09:08:49","slug":"vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/whitelip.com\/cs\/returns\/","title":{"rendered":"Vrac\u00ed se"},"content":{"rendered":"<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><section class=\"block--text\">\n    <div class=\"inner_blocks\">\n        \n\n<h1 class=\"wp-block-heading\">ZP\u011aTN\u00c9 VYU\u017dIT\u00cd<\/h1>\n\n\n\n<p><strong>Reklamace v\u00fdrobn\u00edch vad<\/strong><\/p>\n\n\n\n<p>P\u0159i zas\u00edl\u00e1n\u00ed e-mailu t\u00fdkaj\u00edc\u00edho se st\u00ed\u017enosti uve\u010fte n\u00e1sleduj\u00edc\u00ed \u00fadaje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e1zev<\/li>\n\n\n\n<li>Objednac\u00ed \u010d\u00edslo<\/li>\n\n\n\n<li>Popis chyby<\/li>\n\n\n\n<li>Obr\u00e1zek v\u0161ech plechovek, kter\u00e9 chcete vr\u00e1tit, vy\u017eaduje obr\u00e1zek p\u0159edn\u00ed a zadn\u00ed strany plechovky a obr\u00e1zek s\u00e1\u010dk\u016f uvnit\u0159.<\/li>\n\n\n\n<li>Potvrzen\u00ed, \u017ee je v\u00e1m 18 let<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Vr\u00e1cen\u00ed zbo\u017e\u00ed z USA z d\u016fvodu odm\u00edtnut\u00ed celn\u00edho odbaven\u00ed<\/strong><\/p>\n\n\n\n<p>P\u0159ev\u00e1\u017en\u00e1 v\u011bt\u0161ina na\u0161ich objedn\u00e1vek zas\u00edlan\u00fdch do USA bude doru\u010dena, ale vzhledem k ned\u00e1vn\u00fdm zm\u011bn\u00e1m celn\u00edch sazeb podl\u00e9haj\u00ed n\u011bkter\u00e9 z\u00e1silky celn\u00ed kontrole. Vy jako z\u00e1kazn\u00edk jste zodpov\u011bdn\u00ed za to, \u017ee v\u00fdrobek m\u016f\u017ee b\u00fdt do c\u00edlov\u00e9 zem\u011b dovezen leg\u00e1ln\u011b. P\u0159i objedn\u00e1v\u00e1n\u00ed ze str\u00e1nek Whitelip.com je p\u0159\u00edjemce dovozcem a mus\u00ed dodr\u017eovat v\u0161echny z\u00e1kony a p\u0159edpisy zem\u011b ur\u010den\u00ed. Objedn\u00e1vky zas\u00edlan\u00e9 do zem\u00ed mimo \u0160v\u00e9dsko mohou podl\u00e9hat spot\u0159ebn\u00edm dan\u00edm, cl\u016fm a poplatk\u016fm vyb\u00edran\u00fdm m\u00edstn\u00ed zem\u00ed a\/nebo jurisdikc\u00ed. P\u0159\u00edjemce mezin\u00e1rodn\u00ed z\u00e1silky m\u016f\u017ee podl\u00e9hat t\u011bmto spot\u0159ebn\u00edm dan\u00edm, cl\u016fm a poplatk\u016fm, kter\u00e9 jsou vyb\u00edr\u00e1ny, jakmile z\u00e1silka doraz\u00ed do va\u0161\u00ed zem\u011b a\/nebo na va\u0161i doru\u010dovac\u00ed adresu. Za nahl\u00e1\u0161en\u00ed a odveden\u00ed t\u011bchto dan\u00ed je odpov\u011bdn\u00fd z\u00e1kazn\u00edk. Dal\u0161\u00ed poplatky za celn\u00ed odbaven\u00ed mus\u00ed n\u00e9st p\u0159\u00edjemce; tyto poplatky nem\u00e1me pod kontrolou a nem\u016f\u017eeme p\u0159edv\u00eddat jejich v\u00fd\u0161i. Celn\u00ed p\u0159edpisy se v jednotliv\u00fdch zem\u00edch zna\u010dn\u011b li\u0161\u00ed; pro dal\u0161\u00ed informace se obra\u0165te na m\u00edstn\u00ed celn\u00ed \u00fa\u0159ad. Pokud je vy\u017eadov\u00e1no celn\u00ed odbaven\u00ed, m\u016f\u017ee to zp\u016fsobit zpo\u017ed\u011bn\u00ed p\u0159esahuj\u00edc\u00ed na\u0161e p\u016fvodn\u00ed odhady doru\u010den\u00ed. Jakmile objedn\u00e1vka opust\u00ed sklad spole\u010dnosti Whitelip.com, nejsme ji\u017e za z\u00e1silku zodpov\u011bdn\u00ed a odpov\u011bdnost p\u0159ech\u00e1z\u00ed na v\u00e1s jako z\u00e1kazn\u00edka.<\/p>\n\n\n\n<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed z d\u016fvodu odm\u00edtnut\u00ed celn\u00edm \u00fa\u0159adem nebude zpracov\u00e1no jako norm\u00e1ln\u00ed vr\u00e1cen\u00ed pen\u011bz. Pokud\/pokud se bal\u00ed\u010dek vr\u00e1t\u00ed do skladu spole\u010dnosti Whitelip.com, bude provedeno vr\u00e1cen\u00ed pln\u00e9 ceny v\u00fdrobk\u016f, <strong>bez n\u00e1klad\u016f na dopravu a vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong> (p\u0159ibli\u017en\u011b $40), kter\u00e1 bude ode\u010dtena od p\u016fvodn\u00ed \u010d\u00e1stky objedn\u00e1vky.<\/p>\n\n\n\n<p>Vr\u00e1cen\u00ed pen\u011bz bude provedeno po vr\u00e1cen\u00ed bal\u00ed\u010dku do skladu spole\u010dnosti Whitelip.com nebo po uplynut\u00ed jednoho m\u011bs\u00edce. To z d\u016fvodu, \u017ee bal\u00ed\u010dek m\u016f\u017ee b\u00fdt doru\u010den je\u0161t\u011b b\u011bhem jednoho m\u011bs\u00edce.<\/p>\n\n\n\n<p><strong>Pr\u00e1vo na odstoupen\u00ed od smlouvy<\/strong><\/p>\n\n\n\n<p>Spot\u0159ebitel m\u00e1 pr\u00e1vo odstoupit od smlouvy o podomn\u00edm prodeji nebo o prodeji na d\u00e1lku t\u00edm, \u017ee obchodn\u00edkovi ozn\u00e1m\u00ed odstoupen\u00ed od smlouvy na formul\u00e1\u0159i pro odstoupen\u00ed od smlouvy nebo jin\u00fdm jednozna\u010dn\u00fdm zp\u016fsobem, a to nejpozd\u011bji do 14 dn\u016f od uzav\u0159en\u00ed smlouvy o poskytov\u00e1n\u00ed slu\u017eeb nebo smlouvy o elektronick\u00e9m dod\u00e1v\u00e1n\u00ed digit\u00e1ln\u00edho obsahu, nebo v p\u0159\u00edpad\u011b kupn\u00ed smlouvy nejpozd\u011bji do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed nebo posledn\u00ed z\u00e1silky zbo\u017e\u00ed, nebo v p\u0159\u00edpad\u011b pravideln\u00e9 dod\u00e1vky zbo\u017e\u00ed nejpozd\u011bji do 14 dn\u016f od p\u0159evzet\u00ed prvn\u00ed z\u00e1silky zbo\u017e\u00ed.<\/p>\n\n\n\n<p>Pokud si z\u00e1kazn\u00edk p\u0159eje uplatnit sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy, mus\u00ed kontaktovat spole\u010dnost Whitelip.com e-mailem na adrese support@whitelip.com, aby z\u00edskal \u0161t\u00edtek pro vr\u00e1cen\u00ed zbo\u017e\u00ed a p\u0159epravn\u00ed \u0161t\u00edtek a uvedl \u010d\u00edslo objedn\u00e1vky. Z\u00e1kazn\u00edk m\u016f\u017ee rovn\u011b\u017e vyu\u017e\u00edt slu\u017eeb \u0161v\u00e9dsk\u00e9 spot\u0159ebitelsk\u00e9 agentury&nbsp;<a href=\"https:\/\/publikationer.konsumentverket.se\/kontrakt-och-mallar\/angerblankett\" target=\"_blank\" rel=\"noreferrer noopener\">formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy<\/a>.<\/p>\n\n\n\n<p>Pokud z\u00e1kazn\u00edk ji\u017e za zbo\u017e\u00ed zaplatil, bude mu \u010d\u00e1stka vr\u00e1cena na \u00fa\u010det, ze kter\u00e9ho byla platba v dob\u011b n\u00e1kupu provedena. Obvykle se tak stane do 14 dn\u016f od okam\u017eiku, kdy zbo\u017e\u00ed op\u011bt doraz\u00ed na Whitelip.com. N\u00e1klady na dopravu p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed budou ode\u010dteny z \u010d\u00e1stky vr\u00e1cen\u00ed.<\/p>\n\n\n\n<p><strong>St\u00ed\u017enosti<\/strong><\/p>\n\n\n\n<p>Z\u00e1kazn\u00edk nem\u016f\u017ee reklamovat vadu slu\u017eby nebo zbo\u017e\u00ed, pokud neozn\u00e1m\u00ed vadu zhotoviteli v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b pot\u00e9, co vadu zjistil nebo m\u011bl zjistit. Ozn\u00e1men\u00ed lze u\u010dinit i obchodn\u00edkovi, kter\u00fd slu\u017ebu poskytl nebo se zav\u00e1zal odpov\u00eddat za jej\u00ed vlastnosti. Pokud je n\u011bkter\u00e1 v\u011bc vadn\u00e1 nebo chyb\u00ed, mus\u00ed z\u00e1kazn\u00edk kontaktovat spole\u010dnost Whitelip.com e-mailem na adrese support@whitelip.com co nejd\u0159\u00edve po zji\u0161t\u011bn\u00ed z\u00e1vady.<\/p>\n\n\n\n<p>Pokud chce z\u00e1kazn\u00edk reklamovat vadn\u00fd v\u00fdrobek, mus\u00ed uv\u00e9st \u010d\u00edslo objedn\u00e1vky a d\u016fvod reklamace. Spot\u0159ebitel m\u00e1 pr\u00e1vo reklamovat v\u00fdrobek po dobu t\u0159\u00ed let. Pokud spot\u0159ebitel reklamuje do dvou m\u011bs\u00edc\u016f, pova\u017euje se to v\u017edy za p\u0159im\u011b\u0159enou lh\u016ftu.<\/p>\n\n\n\n<p>Reklamovan\u00e9 zbo\u017e\u00ed by m\u011blo b\u00fdt v\u017edy pova\u017eov\u00e1no za nov\u00e9 a bezvadn\u00e9. U v\u0161ech typ\u016f vr\u00e1cen\u00e9ho zbo\u017e\u00ed je d\u016fle\u017eit\u00e9, aby bylo zabaleno tak, aby nemohlo doj\u00edt k jeho po\u0161kozen\u00ed b\u011bhem p\u0159epravy.<\/p>\n\n\n\n<p>Pokud z\u00e1kazn\u00edk ji\u017e za zbo\u017e\u00ed zaplatil, bude mu \u010d\u00e1stka vr\u00e1cena na \u00fa\u010det, ze kter\u00e9ho byla platba v dob\u011b n\u00e1kupu provedena. Obvykle se tak stane do 14 dn\u016f od okam\u017eiku, kdy zbo\u017e\u00ed op\u011bt doraz\u00ed na Whitelip.com. Spole\u010dnost Whitelip.com si vyhrazuje pr\u00e1vo zam\u00edtnout reklamaci, pokud se uk\u00e1\u017ee, \u017ee v\u00fdrobek nen\u00ed vadn\u00fd podle platn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f na ochranu spot\u0159ebitele. V takov\u00e9m p\u0159\u00edpad\u011b je \u00fa\u010dtov\u00e1n poplatek 299k\u010d v\u010d. DPH za n\u00e1klady na administrativu Whitelip.com, dopravu, zp\u011btn\u00e9 zasl\u00e1n\u00ed a vy\u0159\u00edzen\u00ed p\u0159\u00edpadu.<\/p>\n\n\n    <\/div>\n<\/section>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":8456,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"text.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7544","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/pages\/7544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/users\/8456"}],"replies":[{"embeddable":true,"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/comments?post=7544"}],"version-history":[{"count":0,"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/pages\/7544\/revisions"}],"wp:attachment":[{"href":"https:\/\/whitelip.com\/cs\/wp-json\/wp\/v2\/media?parent=7544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}